FAQ'S

Ordering & Shipping

When will my order be delivered? 

We usually ship the order on the same day. Delivery time is 1-3 business days.

What payment methods can I use?

At the moment, we offer the following payment methods: • PayPal • Klarna • Apple Pay / Google Pay / Amazon Pay • GiroPay • Sofort • Shop Pay

Can I track my package? 

Yes! As soon as we have shipped your order, you will receive a shipping confirmation with your tracking number by email.

What are the shipping costs?

To make your purchase decision easier, we naturally cover the shipping costs!

Returns

Can I return a product if there are any problems? 

Of course! You can return unopened items to us without any problems within 2 weeks. After successfully receiving your return, you will receive a confirmation email, and the corresponding amount will be refunded according to the payment method chosen (minus the return shipping costs of €4.90). Processing time for this can take up to 10 days.

Sustainable returns?

For sustainability reasons, we do not include return forms in paper form with orders. Instead, simply contact us via the contact form, and we will send you a return label if needed.

Which products cannot be returned?

Please note that for health & hygiene reasons, only unopened items in their original condition can be successfully returned. Previously unsealed or opened products unfortunately cannot be refunded.

I have a different complaint or open question regarding returns? 

Simply use our contact form or write us an email at: vivvre@sales.com

Products

How is product quality controlled?

As a German company, we are subject to various strict regulatory requirements. We ensure the quality assurance of our products through selective choice of reputable partners, which are distinguished by delivering high-quality raw materials. We also guarantee the highest purity by having our products tested by independent certified German laboratories. 

Where are the products manufactured? 

All our products are exclusively filled in Germany under the highest quality, hygiene, and safety standards. This allows us to always control the product quality of each batch.

Are VIVVRE products available in retail stores?

No. You will not find our premium products in retail stores. The exception here includes exclusive beauty partners (e.g., selected hairdressers and/or beauty salons) as well as pharmacies.

In which pharmacies can I buy VIVVRE products?

We are working diligently on a gradual implementation of our products into the product portfolio of various pharmacies. The necessary approvals (including pharmacy central number) have already been obtained. From the second quarter of 2024, you will also be able to find or order our products nationwide in pharmacies.

I have open questions, how can I reach you?

If you have any open questions, you can send us a message via the contact form at any time. Our support team is always happy to help.

Do you have more products planned?

 In short: Of course! As a young company, we are always looking for ways to optimize or expand our work and the associated product range! However, quality & benefit for the end consumer always enjoy the highest priority. We have many exciting things planned! 2024 will definitely be exciting — so "stay tuned"!

How long should I take VIVVRE products before noticing an effect?

The effects of taking VIVVRE Inner Intense can vary from person to person. Everyone is unique! However, scientific studies prove a visible improvement of the skin from the 4th week of use. For optimal and sustainable health benefits, we recommend you make your VIVVRE routine a long-term habit.

Why is the effect of your products sometimes not explained?

 We would love to provide you with all the information we have evaluated in our product development. However, for legal reasons, we are not allowed to fully communicate the proven effects of the ingredients (Health Claims Regulation). Fortunately, there is now a plethora of published scientific literature available on the World Wide Web that impressively explains the full benefits. In the past, such health-relevant findings were reserved only for specific professional circles. So, feel free to do your research and learn to understand health

Are there any side effects when taking VIVVRE dietary supplements?

If you stick to the recommended dosage, no side effects are generally expected. VIVVRE uses natural and high-quality ingredients, ensuring high tolerability. However, if you suffer from a disease, please consult your doctor before starting to take dietary supplements.

What makes VIVVRE Inner Intense special? 

It is the first Q10 product in the dietary supplement sector that uses the premium raw material CAVAQ10® (Wacker). This high-bioavailability premium raw material is excellently researched based on scientific studies and is characterized by its clinically proven effectiveness. High bioavailability means that your body can absorb and utilize the valuable Q10 to the fullest. The other included ingredients Hyaluronic Acid, Bamboo (Silica), Zinc, Pantothenic Acid (Vitamin B5), and Biotin (Vitamin B7) were explicitly selected to create a synergistic active ingredient matrix. For you, this means: All ingredients in VIVVRE Inner Intense were carefully chosen because they complement each other in their effects, enhance each other, and thus deliver maximum effects to you. The combination of these aspects makes VIVVRE Inner Intense a unique product and currently the highest-quality Made in Germany Q10 preparation on the market!

How should I store VIVVRE products? 

Make sure to store your products in a cool and dry place. Please also keep your products away from sunlight and temperatures above 25 degrees Celsius.

Can I use a higher dosage?

Regarding the recommended intake, we are fundamentally bound by legal regulations. However, consider that every person is a biochemical individual with intra-individual needs! Be assured that we also regularly take all our products ourselves and have extensively tested them.

Can I take VIVVRE products during breastfeeding or pregnancy? 

If you are breastfeeding or pregnant, we strongly advise you to consult your doctor regarding the intake of dietary supplements.